REFUND POLICY

Refunds, Returns & Exchange:

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We will gladly accept items for exchange if they were received damaged or defective in any way. If you receive a damaged item, within 48 hours of delivery, take a picture of the unused item(s) along with the original packing slip and email them to customerservice@richglamourcosmetics.com, giving a detailed explanation on the defects of the item(s). After we have reviewed the situation, we will contact you with detailed instructions on how to return the item(s) and the process we will take to get your item(s) replaced. For Rich Glamour Cosmetics to maintain the quality of our products, we will not accept any returns of products for reasons other than them being damaged or defective. We apologize in advance for any inconvenience this may cause.

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Note: If we approve a refund for any reason after products have been shipped, that refund will be given in the form of STORE CREDIT ONLY!

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Please Note:
Any order discrepancies MUST be reported within 48 hours of receiving your merchandise. Your packing slip is your proof of purchase, and it must be presented for ALL discrepancies. This includes, missing and damaged items. You will need to upload a picture of the items received, the packing slip, and email those along with the issue you are seeking to get resolved to customerservice@richglamourcosmetics.com. If the packing slip is not available, we will only issue a store credit for items that were damaged or missing from the order. The value of the store credit will be in the amount the item was purchased for.

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Shipping fees are non-refundable.

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Custom Fees:
These fees are the responsibility of the customer. If the package is abandoned due to the customer not paying their customs taxes, we will refund the order MINUS original Shipping and 10% Restocking fee.